Refunds & Returns 


If you are not completely satisfied with your Furless purchase, send the item back to us within 14 days after confirmed delivery, and we will either replace the item free of charge, or refund your money, less shipping costs.

  • Used items will not be accepted sorry

  • Damaged or faulty items will be replaced or refunded. Please send us a photo of the item to: support @ furlesscosmetics . nz

  • Please report any missing or damaged items to us within 3 days of receipt

  • Please return your item in its original packaging including plastic sleeves and cardboard boxes

In order for us to process your request quickly, we require you to fill out the refund/return request form found in your "My Account" area. Click on "Completed orders", then click on "Return Item(s)." 


Please don't forget to choose the number of items you are wanting to return, by clicking on the "QTY. TO RETURN" button, and choosing the correct number from the drop down list to the right of the product:



Please return your items to:

PO Box 202 Ourimbah NSW 2258 AUSTRALIA.

Love Furless x

* Does not include misuse, or normal wear and tear over time, or private label orders.*

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